Billing Terms & Conditions

Definitions
Seller refers to the website owner – the person to whom the order for the purchase has been given.

Buyer refers to the person or organization placing the order.

Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.

Payment
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, and American Express. We also accept Paypal as a form of payment.  

Shipping Policies
Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. 

How long will my order take to be delivered? 
Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Once your order is dispatched, depending on your region, estimated delivery time is between 9 to 16 business days. Please consider any holidays that might impact delivery times.

Where is the item coming from? 
Some of our products are shipped locally within the US, and some of them are from our international warehouses via secured shipping and handling.

Where do you ship and how much does it cost? 
For United States: 
Purchase value of $0.01 – $49.99 the shipping cost will be $4.95. 
Purchase value of $50 and above, FREE SHIPPING. 
For International Shipping (other than US): 
Purchase value of $0.01 – $49.99 the shipping cost will be $4.95. 
Purchase value of $50 and above, FREE SHIPPING.

How can I track my order? 
We will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase. This email will also guide you how to track your package. Please note that the tracking information will only be displayed after it's synced or updated successfully to the system.

Why am I not able to track my order? 
Please note that tracking information will be displayed 8-10 business days after being updated due to Customs. After that, when trying to track for the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you cannot find information about your package, please track again later, if after that time you are still not able to track it, please contact customercare@goodbuyhere.com

Note: Due to ongoing pandemic conditions, some supply routes are adversely impacted and this may cause unforeseen delays in delivery depending on your region.

Refund/Return Policy
Items are entitled to be refunded or returned if the buyer notifies the seller within 30 days of the date of purchase. The buyer must contact the seller by email: customercare@goodbuyhere.com

Any return without the confirmation will be void. Please include your order number and the reason for your return. 

This is due to the shipments coming from different and multiple warehouses,
thus, sending to the wrong warehouse will cause an error in the system.
Once an error has been made in the system, we will not be able to process your returns.

Our return policy applies when wrong item is delivered, or item is broken/defective upon delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note you will be required to provide a picture/video of the received item to prove it is defective/broken to qualify for the exchange/refund.

We do not accept returns for products which are not broken or delivered incorrectly.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
-Book with obvious signs of use
-CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. 

When are refunds not possible?
If you have placed an order with a wrong item / address; you need to contact our customer services in order to receive the appropriate resolution. You’re not eligible for the exchange/refund for the following reasons. If:
- The order is not corrected within 12 hours.
- The product is not broken or it is not defective or is damaged because of use or
- The product is not in the same condition as you received it.
- Received the correct item but you want to exchange to a different design.

Note:
If the item(s) you return are damaged or lost upon arrival, your exchange or refund will be totally void. We encourage you to buy shipping insurance for the item(s) that you want to return to us. We are not responsible for any additional cost such as shipping fees, miscellaneous fees, or charges such as custom tax, etc.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@goodbuyhere.com 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@goodbuyhere.com and send your item to: 11923 NE Sumner St, STE 875339 Portland, Oregon, 97250,
United States 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: 11923 NE Sumner St, STE 875339 Portland, Oregon, 97250,United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation
You can cancel your order by sending an e-mail to customercare@goodbuyhere.com requesting cancellation. But it must within 12 hours as that is the time we take to process the order. Unfortunately, an order cannot be cancelled once the item has been shipped to you. Please note that due to high fraud activities that we received, there's a $5 charge on Order Cancellation. Therefore we sincerely request that you only make your purchase if you are absolutely sure you want the product.

Complaints
Any complaints about items or the seller should be submitted to our support team. Please email: customercare@goodbuyhere.com. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.

Legalities
The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Any dispute arising out of such use of the website is subject to the laws of the site owner's state.

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.